Do you know Windows 10 and Microsoft Office like the back of your hand? Do you truly enjoy talking to people and helping them fix technical problems? If so, we have an excellent opportunity as a Help Desk Technician at our Westminster, MD based location. We feel that our company is on the verge of exploding and we are looking to add a driven and knowledgeable Help Desk Technician to provide high-quality, fast assistance to our growing customer base.
Responsibilities
- Work on Help Desk tickets by diagnosing and resolving issues
- Serve as a point of contact for customers seeking technical help
- Assist with projects
- Conduct your work on-site, remotely, and in our shop
- Perform routine maintenance on devices
- Direct unresolved issues quickly to our next level of support
- Utilize CRM software to document information, track your time, manage customers, etc.
- Identify and suggest improvements on our procedures
- Other duties as assigned
Requirements
- Proven experience as a Help Desk Technician or other technical support role (1 year of experience preferred)
- Deep knowledge of all or at least most of the following: Windows, Networking, Hardware, Software, Active Directory, Group Policy, Virtual Machines, Mobile Devices, Printers, Office 365 Administration including Exchange Online, etc.
- Ability to quickly diagnose and resolve common technical issues
- Excellent people and communication skills with a commitment to understanding user requirements as well as business objectives
- Commitment to supporting new technology
- Valid Driver's License and a form of transportation
- Experience with technical documentation is a plus!
- Experience with programming and/or scripting is a plus!
- Degrees/Certifications are a plus!
Other Important Notes
- Compensation varies based on experience and number of hours scheduled
- This is a Part-Time Position but has the strong possibility of growing into a Full-Time Position
Thank you very much to everyone that applies!
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