Product Support Specialist at GoHire

About Us ✨

At GoHire (GoHire.io), our mission is to make companies hire smarter and grow faster. Our talent hiring platform helps SMBs across the world manage jobs, candidates, interviews, and hiring, in less time, with less effort. 

Since our founding in 2016, we’ve grown to become a fully profitable, 100% globally distributed team of high-performing, happy people, dedicated to building a product our customers love. Check out our 5-star Capterra rating.

About The Role 🎉

The customer success team at GoHire guides customers through the product life cycle, ensuring they launch GoHire successfully, adopt it widely across their organisation, consistently get value from our products and services, and always have a point of contact if they need assistance.

Customer success is responsible for working directly with customers to help them get started with GoHire, answer product questions, track user feedback, report and escalate issues to engineers, and act as a bridge between our customers and the product team.

We engage customers using an educational and consultative approach which positions you and GoHire as their preferred long-term partner right from the moment a customer decides they want to use GoHire.

As Product Support Specialist you will work directly with our Customer Success Manager, you will be responsible for contributing throughout each stage of the customer success process, you will contribute to the library of customer success assets such as support videos and articles, and be recognised as a role model of GoHire’s values.

About You 🦸‍♀️

• You will become an encyclopedia of knowledge about how GoHire works and what our platform is capable of
• You are a team player who has a proven track record of excelling in fast-growing environments and taking initiative above and beyond the call of duty 
• Experience in customer-facing customer success, account management or strategic consulting roles would be useful but not essential with SaaS experience preferred
• Being the person responsible, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
• Communicating efficiently and effectively with our customers - we use online tools to do most of our support, but you'll also be talking to customers on the phone every so often

Working With Us 😍

• Competitive salary
• 100% Remote (we believe in trust and autonomy)
• Regular compensation reviews
• Flexible holidays, so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with loved ones
• Team excursions twice a year
• Paid 1-month sabbatical after 3 years

At GoHire, everyone has a voice. We encourage transparency, trust and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines because work/life harmony is an important part of our organisation.

We are a highly driven team coming from many different backgrounds. Twice a year we meet up somewhere around the world to spend a week together planning, working and having fun. We see these retreats as an opportunity to strengthen our team and the work we produce.

Hiring Timeline 📆

Interviews: February/March 2020

Start date: April 2020

Sound Like You?

We want to hear from you as soon as possible, hit the apply button and send over your application.

Interested in GoHire.io but don’t think this role is the best fit for you? View our other positions.